We take pride in our work and inspect every mod to ensure it meets our strict standards and your specs. We guarantee our workmanship, or we'll work with you to make it right, no matter what!
What's Covered
Our Workmanship Guarantee covers:
Precision and accuracy of all machining work
Quality of finishes and coatings
Proper fitting of optics (when supplied with your order)
Adherence to specifications provided in your order
Workmanship and execution of all modifications
Damage occurring while your components are in our possession (excluding transit)
If any aspect of our work fails to meet our quality standards or your reasonable expectations, we will make it right according to the terms outlined below.
What's Not Covered
Our Satisfaction Guarantee does not cover:
Customer Misuse or Improper Handling - Damage from improper installation, abuse, dropping, impact, or use of improper tools
Third-Party Modifications - Work performed by anyone other than ModMount or issues from combining our work with third-party services
Component Compatibility - While we ensure compatibility with supplied components, we cannot guarantee functionality with all third-party parts not disclosed at time of order
Normal Wear and Tear - Natural finish wear from regular use or expected patina development
Environmental Damage - Exposure to extreme temperatures, harsh chemicals, or corrosive conditions beyond normal use
Cosmetic Preferences - Subjective dissatisfaction with appearance when work meets specifications
For a complete list of exclusions and detailed definitions, see our Customer Agreement.
How to File a Claim
If you believe your modified components don't meet our quality standards:
Inspect immediately upon receipt: Check your slide as soon as it arrives. Issues must be reported within 72 hours of delivery to qualify for coverage.
Contact customer support: Reach out immediately to report the issue. We'll send you our Claim Form to document your concerns.
Complete the Claim Form: Provide detailed information including clear, well-lit photos and video from multiple angle, with close-ups of the specific concern.
We review: We'll evaluate your claim against the incoming and outgoing inspection photos documented in our Inspections article.
Receive our assessment: We'll respond with our assessment and proposed resolution within 5 business days.
Resolution Protocol
We follow a tiered approach to resolving valid claims:
Repair - Our first priority is to repair the issue at our expense
Replacement - If repair is not possible, we will replace the damaged component
Refund - If neither repair nor replacement is feasible, we will issue a refund commensurate with the issue
The specific resolution depends on the nature of the issue and the service involved. We'll work with you to determine the right solution based on our evaluation of your claim and our documented inspection records.
For valid claims under our Satisfaction Guarantee, ModMount covers return shipping in both directions and provides a prepaid shipping label.
For complete policy details on our guarantee, see our Customer Agreement.